FAQ

How many years of 911 service do you have?

I started in 911 in 1998.  I had a short 2.5 year break since that time.  I have been a dispatcher, training dispatcher, 1st Manager of a Countywide Consolidation and returned where I started as the Operations Manager.  

Where have you taught?

I previously worked for a national training provider where I taught in Iowa, Illinois, Tennessee and Utah.  In 2018 I taught several classes in Iowa. 


I will be teaching in Dublin, Ireland, North Carolina, Nebraska and many other locations in 2019.  

What Is Your Teaching Style?

I truly believe people that attend should have fun while learning.  My goal is to ensure everyone leaves feeling energized and that they have a few tools to use in their 911 job.  

What Certifications Do You Have?

NENA Emergency Number Professional (ENP)


Iowa APCO President 2015-2018.


Certified in EMD, EFD, EPD and Quality Assurance in all 3 disciplines


FBI Instructor Certified


John Maxwell Team Speaker

Are You On Social Media?

Yes--please follow/like us.


Facebook:  911 Gold Line Training


Instagram:  911 Gold Line Training


Twitter:  911GoldLineTRG